Refunds & Returns.

Committed to a Better Seed.

Not Satisfied? Get in Touch.

Your Garden's Success is Important to us.

If you're not completely satisfied with any of our seeds or products, we will replace them or credit your account. To initiate a product return, please contact our customer service team. If requesting credit or a refund, please provide photographs of what went wrong with your seeds to help us better identify issues and ensure quality control.

We're More Than a Seed Company. We're a Values Based Business That Has Blossomed Into a Lifestyle Ethos.

Return Policies.

Seed Products.

Return seed products within 6 months from the date of purchase. Returns will be processed as soon as possible. We will replace your item, credit your account, or provide a refund to the original method of payment. Returned seed packets must be unopened. If requesting credit or a refund, please provide photographs to help us better understand the issue and how we can solve it.

Non-Seed Items.

You can return a non-seed item within 30 days of receipt. Such items must be in resalable condition (no light or moisture damage, packets unopened) and in the original packaging to qualify for a return. All returned items must be accompanied by receipt of purchase.

Seasonal Goods.

Items considered seasonal goods include garlic, seed potatoes, onion sets, flower bulbs, asparagus & rhubarb crowns, mason bee cocoons, and nematodes are not returnable. If there is an issue with something you purchased, please contact our customer service team and we will do our best to help resolve it.

Damaged, Defective, or Wrong Item(s) Shipped.

Should you receive damaged, defective, or the wrong item(s), you must return the merchandise within 30 days from the date received to our warehouse address. We will cover the cost of return shipping. Please contact our customer service team to initiate a return for damaged, defective, or wrong item(s) shipped. Our customer service team will help arrange parcel pickup and will require a return reason. We will gladly send out a replacement of the original item(s) purchased, at no cost, providing that the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your purchase.

Returns & Refunds FAQS

Shipping Charges

Shipping charges are non-refundable. Return shipping charges are incurred by the customer, unless you were sent a damaged or defective item, or the wrong item was shipped to you. Please refer to the policy "Damaged, Defective, or Wrong Item(s) Shipped."

International Returns

No product returns outside of Canada at this time. For concerns about orders outside of Canada, please contact our customer service team and we will do our best to resolve the issue.

WCS Retail Partners

Items purchased directly from our retail partners must be returned at the location of purchase.

WCS Limitation of Liability

West Coast Seeds Customer Guarantee is committed to your Gardening success. We want you to be 100% satisfied with all of our seeds, tools, and supplies. Seeds (including bulbs, sets and root stock) are live products, and your success in growing our seeds depends on many factors, including weather and the skills and practices of the grower (such as soil preparation, proper planting technique, irrigation and weed control). These factors are completely out of the control of West Coast Seeds Ltd. and are the responsibility and risk of the grower. Yearly germination rates are noted on each grower package (A, B, C, D & E sizes) as well as approximate seed count and the lot number.

Please note that the comments and advice contained in our literature, online, and on the seed packets are not a guarantee of performance of any seed product. Any warranty / liability of West Coast Seeds is limited to the purchase price of the product. We do not assume the risk of non-performance, reduced performance or crop damage arising from our seed products.

If you have trouble with any of our seed within the period of six months from the date of purchase, please contact us so that we can try to work with you to find a solution. Your comments and concerns are important to us.